Refund Policy

Digital Product Policy

The Pour Tour is a digital self-guided experience. This means that once your purchase is complete and access has been delivered, the booking is non-refundable.

When Refunds May Be Given

We may offer a refund or replacement in the following situations:

• You experience a technical issue that prevents access and we are unable to resolve it 
• You were charged incorrectly 
• A duplicate payment was made 
• There is a genuine fault with the product received 

If this happens, please contact us within 48 hours of purchase so we can review the issue and put it right.

Flexible Use

Your Pour Tour is designed to be flexible.

• Your access can be used at any time within 12 months of purchase 
• There is no need to select a fixed date 
• You can complete the tour at your own pace 

Transfers

If you can no longer use your purchase, your tour access may be passed on to a friend or family member using the same code provided.

Venue Changes and Availability

The Pour Tour includes recommended stops, venues, and experiences, but individual venues may occasionally change their opening hours, stop serving, close for private events, or become unavailable without notice.

We are not responsible for changes made by third party venues, and refunds will not be issued for individual venue closures or availability issues outside of our control.

Weather

The Pour Tour can be enjoyed in all weather conditions. As this is a flexible self-guided experience, refunds are not offered due to weather. Your access remains valid for 12 months, so you are welcome to complete the tour on another day.

Need Help

If you have any questions or need support with access, please get in touch and we will do our best to help.

Email: your email here
WhatsApp: your number here